Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to use of reCare.ai websites, software, APIs, integrations, automation, and related services provided by reCARE.ai, Inc. ("reCare.ai"). It supplements the applicable customer agreement or other terms governing your use of the services.

1. Authorized use

You may use reCare.ai only for lawful, authorized purposes and only in accordance with your organization's agreement, permissions, policies, and applicable law. You are responsible for ensuring that users, credentials, data sources, workflows, and integrations you connect to reCare.ai are properly authorized.

2. Healthcare and patient data

You may submit PHI or other sensitive healthcare information only when your organization is authorized to do so and an applicable agreement with reCare.ai permits that processing. Do not use reCare.ai to access, disclose, or process patient information outside the scope of your role, customer agreement, or applicable law.

3. Human judgment and emergency use

reCare.ai is designed to support healthcare operations, patient intelligence, engagement, coordination, and configured workflows. You must not use the services as a substitute for qualified clinical judgment or as the sole system for emergency diagnosis, emergency dispatch, or time-critical clinical decision-making unless a specific written agreement expressly provides otherwise.

4. Prohibited activities

You may not use the services to:

• violate applicable law, regulation, contractual obligations, or another person's rights;
• gain unauthorized access to systems, accounts, networks, data, or patient information;
• introduce malware, attempt to bypass security controls, probe for vulnerabilities without authorization, or interfere with service availability;
• misrepresent identity, authorization, clinical status, or the origin of data;
• send unlawful, deceptive, abusive, harassing, or unauthorized communications;
• use automated means to extract, scrape, copy, or reverse engineer the services except as expressly permitted;
• use outputs or workflows to make decisions that require licensed clinical judgment without the required human review; or
• use the services to develop or operate a competing service through unauthorized access to reCare.ai software, models, prompts, workflows, or proprietary materials.

5. Security responsibilities

You must use reasonable security practices, protect account credentials, promptly remove access for users who no longer require it, and notify reCare.ai without undue delay if you become aware of suspected unauthorized access, misuse, or a security incident involving the services.

6. Enforcement

reCare.ai may investigate suspected violations and may restrict or suspend access when reasonably necessary to protect patients, customers, reCare.ai, or third parties; comply with law; or prevent material harm. Where appropriate, we will work with the affected customer to resolve the issue.

7. Changes and contact

We may update this AUP as the services and applicable requirements evolve. Questions about acceptable use or security may be sent to support@recare.ai.